IT Engineer

Team RH Fitness is seeking a skilled and proactive IT Engineer to join our team in Gateshead and provide essential, high-quality IT services and support to our internal staff.

This role is crucial for ensuring our team has the reliable technology and support they need to deliver world-class fitness and nutrition services to our members.

You will be the first point of contact for IT support, managing our end-user environments and maintaining our core cloud platforms. If you have a passion for technology, excellent problem-solving skills, and thrive in a fast-paced environment, we want to hear from you., As our IT Engineer, your focus will be on delivering seamless and secure IT services to our internal users:

IT Service & Support:

• Handle day-to-day IT operations, providing exceptional first to second-line technical support for end-users across diverse hardware and operating systems (primarily Windows 11 and macOS environments).
• Troubleshoot hardware (laptops, desktops, mobiles) and software issues, escalating complex problems to external partners or senior staff when necessary.

User & Device Management:

• Manage the complete user lifecycle process-onboarding new starters, processing movers, and securely processing leavers (managing accounts, device allocation, and access rights).
• Provision, configure, and deploy laptops, MacBooks, and mobile devices for all staff using Microsoft Intune Mobile Device Management (MDM) solutions.
• Monitor and manage system updates, patches, and security compliance across all company user devices to maintain a secure environment.

System Administration:

• Administer and maintain core SaaS platforms, including Microsoft 365 and GSuite/Google Workspace, managing user accounts, licensing, security groups, and access controls.
• Provide support and maintain Microsoft Teams administration, including user setup, permissions, and troubleshooting call quality or meeting issues.

Networking & Infrastructure:

• Ensure network stability and optimal performance; assist with the configuration and troubleshooting of core network devices (Wi-Fi access points, VPNs, DNS, DHCP, and TCP/IP).

Documentation & Projects:

• Maintain accurate and up-to-date documentation of IT processes, procedures, asset inventory, and configuration details.
• Support and actively contribute to IT projects such as new software rollouts, system integrations, and security enhancements.
• Contribute to the continuous improvement of IT processes, policies, and the overall security posture of the business.

Do you have experience in macOS?, * Proven experience of 3 - 5 years working in an IT Support, Desktop Support, or IT Engineer role, focused on internal staff support.

Platform Expertise:

• Strong working knowledge of Microsoft 365 administration (Exchange Online, Azure AD, and Intune MDM).
• In-depth knowledge of Microsoft Teams configuration and troubleshooting.
• Experience with GSuite / Google Workspace administration.

Operating Systems & Devices:

• Strong proficiency in supporting and troubleshooting Windows 11 and macOS operating systems.
• Hands-on experience with device deployment, configuration, and management using Intune MDM solutions.

Technical Foundations:

• Solid understanding of Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi).
• A working understanding of Identity and Access Management (IAM) principles.

Soft Skills:

• Exceptional troubleshooting and diagnostic skills.
• Excellent written and verbal communication, coupled with a strong commitment to providing outstanding customer service to internal staff.
• Ability to work independently, manage workload effectively, and prioritise multiple concurrent tasks.

Certifications (Preferred):

• Relevant IT certifications are a plus (e.g., CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, etc.).

Join a passionate and growing company where your contribution is valued. We offer a competitive package including:

️ Staff Gym Facilities

On-site Car Parking Facilities

25 Days Holiday (increasing with each year of service)

Enhanced Maternity Pay

Enhanced Sick Pay

Pension Salary Sacrifice Scheme

️ Discounts at Top Retailers

At Team RH, we've made it our mission to educate people that pills, shakes and fad diets DON'T WORK and the key to long-term success is to fully understand nutrition. We work very hard at teaching this to our members in the most easy-to-understand way, without all of the big words that confuse beginners. To date, we have over 70,000 members using our app, because we genuinely put our customers first. We deliberately keep our prices as low as possible, so everyone can afford to change their lives. We refuse to release anything unless we know it's 100% the best quality, and we don't sell a plan that lets you lose a few pounds short-term, to then put it all back on again. We pride ourselves on being the last 'diet' you'll ever try.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.