IT Support Administrator

We are looking for an enthusiastic IT Support Administrator that can provide day-to-day support for 1st 2nd and 3rd line, this would include troubleshooting to resolve hardware, software, and application issues by use of a ticketing system, to enable our workforce of 750 employees across multiple sites to pick, store and distribute to our customers. You will also need to facilitate calls and engage at all levels to ensure operational consistency across all shifts., * Provide day-to-day support for 1st 2nd and 3rd line Service Desk tickets.

• Ensuring accurate and timely resolution of incidents and service requests, in line with SLA's and KPIs.
• Diagnose and resolve hardware, software issues.
• Install, configure and maintaining desktop, Laptops and mobile devices.
• Document incidents and resolutions clearly and accurately.
• Windows Servers, Linux, Networking, DNS, DHCP, Active Directory, Microsoft Office 365, Entra, VMware, vSphere, Microsoft Intune, Conditional Access, SharePoint, Teams, Power BI, Autopilot, Exchange & Voip.
• Microsoft modern Workplace and Cloud Technologies.
• Demonstrate a strong understanding of IT Infrastructure, both on-premises and Cloud.
• Backup and Disaster Recovery.
• Out of hours support.
• Provide Holiday cover for the Group IT Manager.

Additional Responsibilities

• CCTV Setup and configuration.
• Paxton Setup and configuration.
• Manage and implement various IT Systems.
• Ensure that IT equipment is kept up to date, secure, and meets regulatory requirements.
• Support the Group IT Manager with IT projects as required.

Do you have experience in vSphere?, * A minimum three year's experience in a similar position., * Attention to detail and commitment to quality and high standards.

• Excellent time management and planning abilities.
• Ability to work independently.
• Strong troubleshooting and root cause analysis abilities.
• Maintain accurate records of support activities.
• Able to drive to others site - car will be provided.

• Employed direct by the Company.
• Full Time Permanent position after probation period.
• Immediate start.
• Company vehicle.
• Extra 1 day's holiday per year after 5 years' service, up to a maximum of 5 extra days.
• Very competitive pay rates.
• Contributory pension.
• Refer a Friend scheme of £500 (unlimited referrals)
• PAYE earnings meet all income criteria for mortgages and loans.
• Free onsite parking.

At Lenham Storage we value the continuity and stability of our heritage as a family business. We set great store by long-term, trusted relationships with our customers and employees, often nurtured over many years. Our traditional values work well in combination with a focus on innovation. We continue to build on our enduring reputation for excellent service which means continually assessing and introducing new technologies and approaches that helps us help our customers even better.