IT Help Desk Support
Role details
Job location
Tech stack
Job description
We are seeking a Service Desk Engineer (Provisioning Engineer) to join our fast-paced, process driven team. This role focuses on structured client IT change requests, ensuring precision, consistency, and exceptional customer service.
You'll handle a high volume of technical tickets daily, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting., Execute user IT change requests including Microsoft 365, MFA, and Intune setup. Manage user creation, decommissioning, permissions, and password resets. Follow structured client procedures and update tickets in real time. Communicate with end users by phone and email. Update ticket status and work completed real-time in our PSA (ConnectWise). Work collaboratively with a Provisoning Coordinator to manage ticket allocation Identify and report process gaps to help improve documentation. Maintain consistent performance, managing around 20 to 30 tickets per day.
Requirements
Do you have experience in Intune?, Strong technical knowledge of Microsoft 365, MFA, and Intune. Confident communicator with excellent written and verbal skills. Precise, process-driven, and comfortable with repetitive, structured work. Proven experience ideally in an MSP or multi-client IT environment preferred. Reliable, resilient, and focused on service excellence., * Help Desk / User Change Management: 2 years (required)
Benefits & conditions
£30,000-£35,000 salary (dependent on experience). 25 days' holiday plus UK bank holidays (33 total). Contributory NEST pension. Personal learning plan with quarterly reviews. Career progression into Service Desk, Project Delivery or R&D. Collaborative, supportive UK-based team. Modern King's Lynn office with the option for hybrid working. Home working Setup.
