IT Service Desk Engineer- Level 1

Creative Networks UK is hiring a Level 1 IT Service Desk Engineer to join our growing support team in Rochdale. The role involves providing first-line technical assistance to clients, resolving IT issues, and ensuring smooth day-to-day operations. The ideal candidate will be customer-focused, technically skilled, and eager to grow in a fast-paced IT environment., * Provide first-line support for hardware, software, and network issues.

• Log, track, and resolve incidents using the company's ticketing system.
• Troubleshoot technical problems and escalate where necessary.
• Support users with Microsoft 365, Active Directory, and remote desktop tools.
• Maintain strong communication and deliver excellent customer service.
• Document processes and follow company IT procedures.

Do you have experience in Windows?, * 1-2 years of experience in IT support or service desk roles.

• Strong knowledge of Windows OS, Microsoft 365, and networking basics.
• Excellent English communication skills (verbal and written).
• Microsoft certification (e.g., MS-900, MD-100, or AZ-900) is required - or a commitment to complete it within 6 months of employment by themselves.
• Relevant certifications such as CompTIA or ITIL are an advantage., * IT Service Desk: 1 year (required)

Licence/Certification:

• MS-900 Microsoft 365 Fundamentals (preferred)