IT Technician

Support the business services team to instil processes, quality of service and industry best practices throughout your service area

• Ensure all requests are logged and managed to completion on the service management tool in line with agreed SLAs

• Continually review processes in mapping tool and ensure they are fit for purpose, improved upon where needed and adhered to

• Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust

• Identify, track, and highlight trends / incidents / delivery gaps within the service; participate in remediation activities and escalate where necessary to drive positive outcomes

• Rapid on-site response to incidents that are affecting teaching and learning in the classroom

• Log / update or remove asset register information relating to IT equipment when it is moved / deployed or disposed of across our trust

• Aid in the testing and installation of new 3rd party software or services

• Instigate hardware swap outs within the timescales set out by the availability SLA to maintain service availability on failed devices

• Manage workload and relationships over several academies

• Maintain and complete checklists for daily / weekly / monthly tasks as set out by the IT team leader

• Adopt a continual improvement approach and challenge others to uphold the same standards

• Ensure the appropriate skills are upheld in the support team

• Maintain and produce up-to-date documentation for configurations, services and systems to support service delivery and troubleshooting efforts

• Record major incidents, remedial activity and future actions

• Work flexibly across a number of academies as required to enable effective service delivery

• Engage fully in our trust's professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust's strategic big moves

• Attend meetings / training and carry out administrative tasks and duties as specified on our trust and academy calendars

• Consistently implement all trust policies and contribute to decision-making and consultation procedures

• Report any safeguarding concerns immediately to a designated safeguarding lead

• Carry out any other reasonable duties as requested by the line manager

Safeguarding and Compliance The successful applicant will be subject to enhanced DBS and reference checks in line with safer recruitment practices. This role involves safeguarding responsibilities, and the candidate must be committed to promoting the welfare of children and young people.

All applicants must have the legal right to work in the UK. We are unable to offer sponsorship for non-UK candidates.

What next:

If you are interested in this role, please apply by sending your CV to this advert and one of our team will be in touch to go through your experience with you.

Full reference checks will be performed and an Enhanced DBS on the update service will be required. High levels of compliance and safeguarding checks will be conducted.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, You have a full UK driving licence and access to own vehicle

• Values and service driven

• Worked in an IT support role

• Demonstrable experience of identifying and resolving issues relating to the following: Windows 10 and 11 (or other operating system(s) and networked printers

• Solutions focused, showing empathy to customers' needs

• Microsoft applications, especially Teams, Outlook and Excel

• Proficiency in troubleshooting and resolving common IT issues such as software and hardware issues

• Confident, clear and differentiated written / verbal communication to stakeholders at all levels

• Effective internal / external relationships with stakeholders

DESIREABLE BUT NOT ESSENTIAL:

• ITIL 4 Foundation

• CompTIA A+

• CompTIA Network+

• Level 3 IT apprenticeship

• Microsoft 365 Certified: Fundamentals

• Managing workload via ITSM tool such as TOPdesk