IT Manager
Role details
Job location
Tech stack
Job description
The successful candidate will bring proven experience in leading IT teams, delivering complex system integrations, and implementing secure, reliable, and scalable solutions. A strong understanding of ISO 27001 compliance is essential, along with expertise in cloud-based technologies, mobile device integration, and VOIP/telecoms systems. Demonstrated experience with process automation, particularly using Microsoft Power Automate or similar tools is highly valued, supporting the drive for operational efficiency and digital transformation. This is an exciting opportunity for an IT professional who thrives in a dynamic environment, combining technical expertise with strategic vision to ensure our IT capabilities evolve in step with business needs., * Lead, manage, and support the IT team to deliver high-quality technical services across the business.
- Oversee the installation, maintenance, and monitoring of IT infrastructure including hardware, software, networks, and cloud systems.
- Lead IT projects from design to implementation, including upgrades, migrations, and new system rollouts.
- Ensure compliance with ISO 27001 standards, maintaining security policies, risk assessments, and documentation.
- Lead the design and implementation of automated workflows using Microsoft Power Automate and similar tools to optimize IT operations and support digital transformation initiatives.
- Lead cross-functional teams through full ERP lifecycle projects, including requirements gathering, system design, testing, deployment, and post-implementation support
- Manage IT budgets, procurement, and supplier relationships to achieve cost-effective solutions.
- Develop and deliver staff training on cybersecurity and IT best practices.
- Monitor system performance and implement improvements to enhance reliability, efficiency, and scalability.
- Lead disaster recovery and business continuity planning.
- Provide hands-on support when required and act as an escalation point for complex technical issues.
- Collaborate with senior management to align IT strategy with business objectives.
Requirements
Do you have a valid Driving Licence license?, Do you have experience in VoIP?, * Proven experience as an IT Manager or similar leadership role.
- Educated up to Degree level
- Microsoft Certified: Windows Server or M365 certifications
- 5 years' experience in a lead role; Managing IT Training, Infrastructure, Telecoms, Cybersecurity, M365 applications and services
- Experience implementing & maintaining Job Management and CRM systems.
- Knowledge of operating cloud-based technologies.
- Telecoms & VOIP experience, perhaps gained in a Contact Centre environment (Desirable)
- Mobile / handheld device integration with CRM and other platforms / systems.
- In-depth understanding of ISO 27001 and experience managing compliance frameworks.
Benefits & conditions
- Competitive Salary and benefits package commensurate with experience and qualifications, including Pension contribution, Death in Service Benefit, 30 days Annual leave.
- Employee Assistance Programme
- Excellent training and development opportunities
The above is not an exhaustive list of duties and the postholder may be required to undertake additional tasks and responsibilities as reasonably expected to support the needs of the business.
