Support Desk Analyst

MidexPRO

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Languages

English

Experience level

Junior

Compensation

£ 24K

Job location

Tech stack

Microsoft Word

Microsoft Excel

Microsoft Windows

Microsoft Office

Information Technology

Job description

We are expanding the team and are looking for a Support Desk Analyst, office based in Swindon, Wiltshire The MidexPRO Support desk offers advice and technical assistance to clients who use the MidexPRO software. Clients may need help completing a task, training on how to use the software, or troubleshooting a problem. Your role will involve telephone conversations, email correspondence and interaction via the Chat facility to help them.

Once on board in your new role, we actively, encourage you to learn new skills within other MidexPRO departments. As a mentoring company, you will learn new skills to enable you to grow into senior positions or different departments. You will have an opportunity to grow with us to enhance your skill set, in a team that supports each other. If this sounds like the company you wish to work with, then we want to hear from you., · Serve as the first point of contact for clients seeking assistance with the software.

· Troubleshooting, diagnosing problems and resolving client's problems in a timely manner.

· Keep the client's needs at the forefront of all interaction.

· Following up with customers to ensure full resolution of issues; use the 'Full Circle' customer service mentality.

· Ensure all client record sheet are kept up to date.

. Ability to create and carry out marketing strategy alongside Line Manager.

Requirements

Do you have experience in Microsoft Word?, · Must have at least 1 years proven experience of working in Customer Service environment with a willingness to help.

· Must have at least 1 years proven experience of working with IT systems.

· Demonstrate excellent communication skills both verbal and written to include, keeping client records up to date.

· Demonstrate ability to problem solve.

· Ability to multi-task and priorities workload based on clients need.

. Knowledge of working on social media platforms such as Facebook and LinkedIn.

· Ability to work solo or within a team.

· Proficient in Microsoft Word and Excel.

· Knowledge of Windows operation systems, Microsoft Office.

. Must have ability to get to and from the Office, in Swindon, daily., * Customer Service: 1 year (required)