Diagnostics Technician

Pertemps Technical are recruiting on behalf of our client for a Diagonistics Technician to join their busy service team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines.

This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities., * Provide telephone and email support to customers, resolving technical queries and incidents

• Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines
• Process and manage spare parts requests, ensuring accuracy and timely delivery
• Inspect, test, and analyse returned components, preparing detailed reports
• Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable)
• Prepare and update technical documentation for internal teams and customers
• Collaborate with Sales, Quality, R&D, and Production to support issue resolution
• Ensure compliance with data protection, health & safety, and ISO standards

Do you have experience in Technical support?, * Understanding of basic electrical principles

• Knowledge of electrical, mechanical, and hydraulic systems
• Strong IT skills (MS Office, MD Dynamics; SAP advantageous)
• Excellent communication skills, written and verbal
• Organised and able to manage multiple tasks effectively
• Problem-solving mindset with a continuous improvement approach
• Team player with a proactive attitude
• Appliance/technical support background essential

• Bonus schemes of up to 5%
• 23-28 days holiday (plus Bank Holidays), increasing with length of service
• Enhanced pension scheme
• Free parking
• Christmas shutdown
• Employee Assistance Programme
• Ongoing training, development, and career progression opportunities
• Great team environment and high-quality facilities