Microsoft Technical Support Engineer

Microsoft Technical Support Engineer (Evening and Weekend Shifts) to £45k

Do you have a strong knowledge of the Microsoft tech stack?

You could be progressing your career at a growing software and technology consultancy.

As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.

As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Location / WFH:

Please note this is an out of hours support role, covering 1600 to 0030 Monday to Wednesday and day shifts Saturday and Sunday (0830-1700).

Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).

• You have experience in a similar Technical Support / Desktop Support / Service Desk role
• You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
• You're collaborative and pragmatic with great communication and customer service skills
• You have experience of working similar night shift patterns

• Salary to £45k
• Pension
• Healthcare
• Regular social events
• Hybrid working
• Career growth opportunities

At Client Server, we are driven by technology but powered by people. We help businesses across the UK, Europe, and the USA build world-leading engineering and tech teams. Since 1999, we have partnered with some of the biggest names in technology, from Fintech and Gaming to Crypto and Proprietary Trading, to find people to propel them forward. Partnering with our Clients We work with clients ranging from cutting edge technology start-ups to established technology leaders, including software houses, investment banks, hedge funds and consultancies. We see ourselves as a dedicated part of a client's recruiting arm, with servicing tech roles at the core. Each client is assigned their own Account Manager, who is the first port of call for all hiring and candidate queries. It is their job to know and anticipate a client's needs and ensure only the highest calibre of candidates is presented for their roles. "Client Server have always found us exceptional candidates - both permanent and freelance - that meet the requirements we give them regarding skillset or rates. It's quality over quantity and they take a huge amount of the leg work out of recruitment by really filtering the pool of potential hires before they get to us." Working with Top Talent Partnerships define us. We're proud of the thousands of technologists whose careers we've helped build, often over several years and different jobs. We regularly work with candidates from all over the world, and have a detailed understanding of the technology market, salaries and range of opportunities available. "Client Server maintained a high level of professionalism throughout the entire process. Communication was clear, timely, and transparent. In particular, I am the most happiest with how recruiting team demonstrated a thorough understanding of both the job requirements and my qualifications." Our Commitment to DEI Client Server is dedicated to building diverse technology teams globally. We see first-hand the benefits of hiring a diverse team and encourage our clients to have regular conversations around diversity to ensure their attitudes reflect our own. We help clients with specific diversity needs by implementing female friendly recruitment processes such as blind hiring and by writing adverts that use female coded words, highlight female friendly benefits, and include DEI statements. We post these adverts on a range of professional channels including smaller DEI websites to build diverse pipelines. Methods we encourage our clients use to improve DEI: * Diverse interviewing panels * Female imagery on websites * Remote working * Enhanced maternity * Returnships * Hiring females into leadership In 2023, 18% of our placements were female. We are always striving to improve these figures year on year and will continue to do our part to shrink the diversity gap in tech.