Helpdesk Administrator

• Act as the first point of contact for incoming queries via phone and email
• Log and manage maintenance requests, ensuring timely allocation to engineers
• Monitor job progress and update clients and internal teams accordingly
• Coordinate planned and reactive works, ensuring all documentation is accurate
• Maintain databases, reports, and service records
• Provide exceptional customer service at all times, * Senior Critical Shift Engineer
• Contract Administrator
• Electrical Engineer
• Electrical Maintenance Engineer
• Mechanical Maintenance Engineer
• Service Coordinator
• Domestic Electrician
• Electrical Maintenance Engineer
• M&E Project Manager
• Helpdesk Administrator
• Shift Maintenance Engineer
• Contracts Manager - Fire & Security
• Mobile Electrical Maintenance Engineer
• Maintenance Supervisor
• Cleaning Operative
• Installation Electrician

• Previous experience in a helpdesk, facilities, or administration role
• Strong communication skills with the ability to multitask effectively
• Excellent attention to detail and a proactive approach to problem solving
• Confident using IT systems, including CRM or CAFM platforms
• Able to thrive in a fast-paced environment and work well under pressure

• Competitive salary of £30,000
• Supportive team environment and opportunities for development
• A chance to join a leading organisation within the FM sector

If you're enthusiastic, organised, and ready to make a positive impact, we'd love to hear from you.