Helpdesk Administrator

Helpdesk Administrator - Leading Facilities Management CompanyLocation: HertfordshireSalary: £30,000 per annumEmployment: Full-time, PermanentAgency Advert Are you an organised, proactive, and customer-focused...Helpdesk Administrator - Leading Facilities Management CompanyLocation: HertfordshireSalary: £30,000 per annumEmployment: Full-time, PermanentAgency Advert Are you an organised, proactive, and customer-focused professional looking to take the next step in your career Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team. Key ResponsibilitiesAct as the first point of contact for incoming queries via phone and emailLog and manage maintenance requests, ensuring timely allocation to engineersMonitor job progress and update clients and internal teams accordinglyCoordinate planned and reactive works, ensuring all documentation is accurateMaintain

databases, reports, and service recordsProvide exceptional customer service at all timesAbout YouPrevious experience in a helpdesk, facilities, or administration roleStrong communication skills with the ability to multitask effectivelyExcellent attention to detail and a proactive approach to problem solvingConfident using IT systems, including CRM or CAFM platformsAble to thrive in a fast-paced environment and work well under pressureWhat's on OfferCompetitive salary of £30,000Supportive team environment and opportunities for developmentA chance to join a leading organisation within the FM sectorIf you're enthusiastic, organised, and ready to make a positive impact, we'd love to hear from you. To apply, please submit your CV online, or contract Stacey at CBW Staffing Solutions for more information