IT Service Desk Analyst

We are looking for an experienced IT Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for services across the Microsoft suite on both Windows 10 and Windows 11. The Service Desk also support video conferencing equipment hardware issues and mobile telephony. The team works from 07.45 to 18.00 hrs, and you will be expected to cover varying shifts within these times. The shifts will include providing IT phone support to volunteer lifeboat crew and staff members This role will be focusing on providing support for our hardware equipment provision and service requests. This will include hardware configuration for new starters, break/fix replacements, fulfilling service requests for software installs and supplying IT peripherals.

Good communication skills

Our purpose is simple, to save lives at sea. Across the UK & Ireland the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that RNLI IT&S team is able to support all our users, volunteers and supporters.