2nd Line Support Consultant

• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. This role may require a higher clearance such as SC and NPPV +SC Clearance (or be able to apply for this level of clearance). Responsibilities

To provide 2nd line support customers using our applications.

• Deal directly with customers both electronically and on the phone
• Provide 2nd level investigation support and resolution for customer queries and incidents
• Account management
• Keep detailed records of customers interactions and investigations
• Monitor application system and security alerts
• Use guides to recreate customer reported issues
• Work across Teams within the business
• Support during the roll-out of applications

Computer Literacy, Sc Clearance, Dbs, Sc, Communication Skills, Software Solutions, * Self-motivated and persistent with a desire to learn

• Organised and able to demonstrate a logical and methodical approach;
• Enjoys helping people;
• A good level of computer literacy
• Good oral and written communication skills;
• Exhibit empathy and patience during interactions with customers;
• Ability to work independently and as part of a team. Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions