Senior Manager, ServiceNow Solution Architect, Technology & Transformation

In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions.

Features of your role include:

Solution Delivery

You will play a critical role across client delivery, providing Architectural expertise to identify, design and deliver ServiceNow solutions that support our clients' objectives

• Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience
• Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape
• Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner
• Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design
• Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions
• Define and lead solution design sessions and workshops with clear agendas and goals
• Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice
• Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change
• Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers
• Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material
• Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction

Accelerate our Business Development

You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base.

• Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients
• Present in oral sales phases and credentialise Deloittes expertise
• Able to lead a team to create Demos, proof of concepts to support in the sales cycle

Foster the growth of our people

• As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways:
• Provide guidance and support to team members across within program delivery and our op unit
• Mentor and coach team members to help them develop their skills and advance their careers.
• Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability
• Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
• Understand and contribute to the firm's commitment to creating a more inclusive environment.
• Develop eminence and collaborate with wider Enterprise Architectural communities

We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients., * Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM

• Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries.
• Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric)
• Demonstrated ability to work in a fast paced, challenging, and varied environment
• Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.
• Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler
• Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types
• Demonstrate critical thinking and problem solving and is able to work without clear instruction
• Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients
• Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle.
• Commercial awareness to manage effective client, supplier, and partner relationships.
• Experience in delivery using Agile delivery methodologies.
• Certified ServiceNow System Administrator and Application Developer.
• Certified ServiceNow Implementation (CIS) in 2 or more applications.
• Familiarity with CSDM 5.0
• You must have the possession of security clearance, or ability to receive security clearance

Desirable experience

• Not essential but preferred experience, skills, and certifications:
• Certified ServiceNow CMA and/or CTA
• Familiarity with Discovery and Service Mapping approaches
• Familiarity with GenAI/Agentic AI/NowAssist
• Certified in Prince2 and/or Agile disciplines
• Certified in ITIL v3/4 Foundation or higher certifications.
• Demonstrates thought leadership across one or more of our sectors industries.

• Life Science & Health care (HCLS),
• Consumer
• Energy, Resource and Industrial (ER&I) industries
• Technology, Media, and Telecommunications
• Financial Services

• Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.