IT Support Engineer

The role is aimed at someone with at least 1-3 years' experience in 1st line support who is also ready to learn and take responsibility for more complex troubleshooting and technical tasks. You will be working in a small helpdesk team providing support to both our onsite manufacturing facility and wider sales network.

This is a hands-on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Group companies may also be required. Other key responsibilities include:

• Initial point of contact for users
• Troubleshooting and resolving common and reoccurring issues under the guidance of the senior support staff
• Escalate complex and unresolved tickets
• Supporting the administration of Windows Server, Active Directory, Group Policy and user permissions
• Supporting Microsoft 365 and device management through Intune and Endpoint Manager
• Handling installation, upgrades and system maintenance tasks
• Documenting fixes and helping build internal knowledge bases
• Asset Management, We have a team of experienced recruitment professionals ready to act as an extension to your business enabling you to advertise any job, at any location and at any salary level quickly, easily and well within budget. We ask for NO 'up front' costs whatsoever. You have free access to our Applicant Tracking System (ATS) and all candidates are acknowledged by us, ensuring we adhered to GDPR legislation. We charge a single, low cost, fixed fee and there are no upfront costs, we invoice after the adverts have gone live.

• Experience in a 1st or 2nd line support role
• Strong knowledge of general helpdesk support e.g. MS365 user support, installing hardware/software, troubleshooting issues
• A basic understanding of networking including routing, switching, VLANs, VPNs and firewalls
• Clear communicator who can explain issues in a straightforward way

25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking

We are the manufacturing hub of a £60 million turn over Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces. Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We're proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas., Equals One have been in the recruitment advertising business since 2000. We support clients across a range of diverse industries with a straightforward solution to their recruitment needs in a highly efficient and cost-effective manner. We are the leading online recruitment advertising company giving clients an easy to use, state of the art Job Board Advertising and Fixed Fee Recruitment Service. We show clients how to change the way they recruit quality staff forever by making the process simpler, more transparent and crucially much more economical than traditional recruitment methods., Equals One work with direct employers, across all industry sectors to attract and recruit the best talent for their business. We work with fantastic clients from a huge range of sectors at locations nationwide. This includes Manufacturing, Construction, IT, Healthcare, Sales, Customer Services, Marketing, Finance and Insurance.