Realtime Application Support Engineer

As Application Support Engineer you will support and develop the Electricity Control Systems (ECS) by providing technical triaging and second line application support capability for a number of important applications. The successful candidate will ensure the correct priority and severity are assigned and engage with internal stakeholders to eliminate internal issues and re-assign to the appropriate internal team where necessary.

You will, in conjunction with the team lead, manage any incidents that have been re-assigned to external third parties following technical triaging to ensure service levels are being met.

You will work closely with peers including the Real Time Systems Support team and Service Management to leverage necessary skills and that best practice and processes are adhered to.

You will also ensure acceptable workarounds are in place and permanent solutions are defined and delivered to meet service levels and deliver agreed minor changes which may fall under the team remit.

Do you have experience in Windows?, This is a professional role requiring integrity and commitment, together with the ability to work to tight deadlines., * An understanding of telemetry infrastructure and system interdependencies;

• Extensive knowledge of IT support and development activities, encompassing the full Software Development lifecycle;
• Knowledge of all items listed below with an in depth knowledge of a significant number:
• ITIL processes;
• Powershell scripting;
• OpenShift;
• SQL and database management activities;
• UNIX/Linux and Windows operating systems, scripting etc.;
• Programming in web based technologies including Java, JavaScript, PHP and microservice frameworks is essential;
• Python scripting language would be an advantage;
• Experience in version control systems such as subversion, mercurial, GIT;
• Technical architecture design and development for high availability systems.

Pulled from the full job description

• Employee discount
• Company pension
• Private medical insurance, We value your expertise and in return, you'll receive:
• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our Commitment to Inclusion

We're proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We're one of six distribution network operators in the UK and are regulated by Ofgem. We're proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of our team and make a difference. Now part of the Iberdrola and ScottishPower group, we're collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.