Application Support Engineer
Role details
Job location
Tech stack
Job description
As part of our continued growth, Envitia is expanding its Application Engineering capability and is seeking an Application Support Engineer to join our team.
In this role, you'll work directly with Envitia's customers-primarily across UK Defence and Government-supporting critical systems through activities such as deployments, patching, upgrades, health checks, and issue resolution. You'll take ownership of deployed applications and their supporting infrastructure, ensuring the delivery of proactive, high-quality support services.
Collaboration is at the heart of what we do. You'll work closely with Envitia's engineering teams when 3rd or 4th line technical input is required, gaining exposure to a wide range of technologies and complex environments.
This is an exciting opportunity to join a growing SME in the continued development of our engineering function. You'll play a key role in shaping our support processes and helping to evolve our wider service offerings to deliver even greater value to our customers., * Carry out installation and support activities, including system deployments, routine health checks, log inspections, patching, and upgrades.
- Deliver both reactive and proactive support, escalating issues where service levels or quality may be at risk.
- Manage and update support tickets promptly, ensuring clear communication and timely resolution.
- Maintain in-house reference systems that mirror customer environments.
- Develop and maintain support documentation, contributing to a growing knowledge base that strengthens service delivery and resilience.
- Build and maintain strong working relationships with customers, promoting Envitia's reputation for reliability and excellence.
- Keep Account Managers informed on customer sentiment, personnel changes, and potential opportunities identified through support interactions., The role will require travel to our Horsham offices at least 2 days a month and travel to customer sites when required.
What it's like to work at Envitia
At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being.
- Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs.
- Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required.
- Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs.
- Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses.
- Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones.
- Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation.
- Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks.
- Flexible Work Arrangements: Achieve a better work-life balance and explore what flexible working arrangements we can provide for you. We understand the importance of accommodating personal commitments and offer options that suit your needs.
- Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements.
- Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility.
Inclusion at Envitia
At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered.
We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance.
Requirements
- Experience deploying and hosting applications within corporate Linux and/or Windows environments.
- Proficiency in scripting languages, particularly PowerShell and Bash.
- Familiarity with Java-based applications; hands-on development experience is an advantage.
- Experience managing application hosting in Cloud or virtualized environments such as Azure, AWS, or VMware.
- Analytical and troubleshooting skills, with the ability to diagnose and resolve complex system issues.
- Experience supporting applications with integration and connectivity challenges.
- Capable of working independently to provide effective 1st and 2nd line support.
Desirable Skills
- Experience with typical containerisation and orchestration tools (e.g. Kubernetes, Nomad)
