Product Owner / Software Application Manager

Our client is embarking on an ambitious multi-year digital transformation, reshaping the way their organisation delivers technology, product capability and user experience across an established, high-impact environment. As part of this evolution, they are expanding their digital and technology function with a number of key strategic hires - and this position sits right at the heart of it.

This is an exceptional opportunity for a Product-orientated Software Application Manager (or a Product Owner with strong SaaS/application management experience) to take true ownership of a suite of business-critical software tools. You will be the driving force behind how these products evolve, how they serve users, and how they enable the organisation's long-term digital goals.

If you want a role where you can influence product direction, shape roadmaps, optimise platforms, and modernise a complex software ecosystem - this is exactly the type of challenge that makes a career feel meaningful.

The Role As the Product Owner / Software Application Manager, you will champion a portfolio of SaaS and software applications, ensuring they are effective, efficient, secure and continuously improving. This is a hands-on, visible, and influential position working closely with senior stakeholders, technical teams, end-users and third-party suppliers.

Key areas of ownership include:

Product Ownership & Roadmapping

• Leading the end-to-end lifecycle of multiple software products and tools.
• Driving product strategy, enhancements and optimisation.
• Reducing duplication, streamlining systems and ensuring platforms align to business needs.

Supplier & Stakeholder Management

• Managing all supplier relationships, commercial conversations and performance.
• Acting as the key point of contact for product enhancements, upgrades and roadmaps.
• Ensuring suppliers deliver value, stability and continuous improvement.

Operational Excellence

• Maintaining a clear, accurate system catalogue, access controls and application documentation.
• Ensuring all applications run smoothly, integrate effectively and deliver a high-quality user experience.
• Championing best practice in governance, process and product use.

User Support & Training

• Working closely with the Service Desk to support end-users and drive adoption.
• Providing clear product guidance, training and documentation to maximise usage and satisfaction.

Compliance, Security & Risk Management

• Ensuring applications meet internal policies, industry regulations and security standards.
• Managing risk, access, data handling and audit requirements across the software estate.

About You This role suits someone who combines product thinking with pragmatic application management. You bring a blend of technical appreciation, commercial awareness, operational discipline and the ability to influence and communicate effectively.

• 5+ years' experience managing multiple software applications, SaaS products or supplier portfolios.
• Strong background in product ownership, supplier/account management or software operations.
• Excellent stakeholder management and communication skills.
• Proven ability to drive continuous improvement, optimise tools and lead on enhancements.
• Strong analytical and problem-solving capabilities.

Desirable:

• ITIL certification or similar.
• Experience delivering product or technical roadmaps.
• Degree in IT, Computer Science or related discipline.

• A permanent role with a competitive salary up to £55,000.
• A workplace committed to learning, development and long-term career progression.
• A values-driven environment focused on community impact, not profit.
• Generous benefits including pension scheme, health assurance, counselling services, cycle scheme, eye tests and discounted access to nationwide leisure facilities.

This is a rare chance to step into a highly visible, high-impact role where your expertise will directly influence the digital future of an organisation making a genuine difference.

If you are ready to take ownership of meaningful digital products and drive real evolution, we want to speak to you.