Salesforce Administrator

The Royal Institution of Great Britain

Charing Cross, United Kingdom

21 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 44K

Job location

Charing Cross, United Kingdom

Tech stack

Microsoft Excel

API

Cloud Computing

Databases

Data Migration

Data Security

DevOps

Document Management Systems

Middleware

Microsoft Office

Release Management

Salesforce

Systems Integration

Apex Code

Zapier

Visualforce

Data Loader

Stripe

Marketing Cloud

Mulesoft

Job description

Do you have the technical expertise required to own the day to day health, configuration and scalability of our internal Salesforce platform?

This is a key role, working closely with our Head of IT and AV, delivering user support and training to colleagues at all levels of the Ri, helping build a network of super-users.

You will manage the security, data quality, automation and integration of any connected Salesforce apps in a multi-cloud environment, managing users and maintaining auditability and platform governance. Key responsibilities will include identifying and advising how we can better leverage Salesforce across the Ri, producing MI and analytics, creating and modifying automated workflows and managing our in house service desk.

Main Responsibilities of the Role:

To deliver support for the Ri's CRM (Salesforce)

Actively working with colleagues at all levels of the Ri to manage, advise and identify opportunities to make better use of Salesforce across the organisation.
Organisation ownership & security - Manage users, roles, permission sets, FLS, sharing rules, SSO/MFA; maintain auditability and platform governance.
Making changes and updates to page layouts and custom fields.
Data quality & stewardship - Define data model changes; implement validation/duplicate rules; oversee imports/exports; schedule dedupe; manage backups/restore and retention aligned to GDPR.
Compliance - Ensure platform practices meet GDPR/ISO27001 standards; maintain documentation, DPIAs, and audit trails.
Integrations - Administer connected apps and API integrations (e.g., middleware like MuleSoft/Make/Zapier); monitor and resolve integration errors.
Deliver training, how-tos, and best practices; build a super-user network.
Reporting & analytics - Create high-value reports and dashboards; define reporting standards.
Creating and modifying workflow automation and flows/processes.
Maintaining the integrity and quality of the database by carrying out regular maintenance, audits and software updates.
Act as the team's 'go-to' contact for any queries and ideas for development, proactively identifying areas for improvement and suggest changes, translating what's needed into briefs for our database agency, or to deliver in-house.
Managing Salesforce Support tickets via the Helpdesk.
Take active interest in research on new functionality and Salesforce releases.

Requirements

(Essential)

Significant experience as a Salesforce Administrator in a multi-cloud, multi-stakeholder environment.
Expert in Flow and modern declarative patterns; strong understanding of data model and security model.
Comfortable with data migration tools (Data Loader, Import Wizard) and deduplication strategies.
Practical knowledge of integrations and APIs (can triage errors, read logs, manage connected apps.
Release management experience (sandboxes, UAT, DevOps Center/Change Sets.
An excellent level of IT literacy, particularly MS Office and Excel
Exceptional accuracy and attention to detail
Ability to communicate effectively to a range of audiences, including explaining technical issues to non-technical users
Strong logical and analytical thinking
Knowledge of common project management methodologies
Knowledge/understanding of SFDC customisation - e.g triggers/classes/Visualforce
Payment Processing / Asperato / Stripe
Experience with Conga / Conga Composer
Experience with GDPR / Data security
Educated up to A Level standard in English and Maths or equivalent demonstrable experience