User Experience Consultant

The Colleague Experience & Operations function is introducing a new operating model, changing the way work comes into the function and is distributed across teams. This role will sit in the Colleague Experience team, delivering innovate solutions and a continued evolution of the colleague and user experience for the function.

The role will design and enhance people journeys and embed innovative, future ready ways of working. You will maximise the use of digital systems available - leveraging automation, self-service tools, and data insights to modernise and future-proof our people services. You will create seamless intuitive experiences for People function teams and colleagues, and use a range of communication tools and styles to provide training and documentation for the Colleague Experience & Operations teams., We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We're reviewing applications as they come in, so apply early to avoid missing out.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us, As well as having the opportunity to undertake intellectually challenging and professionally rewarding work, you'll also become part of a highly skilled workforce that will help make the most of your talents and bring the best out of you, ensuring that your contribution is suitably recognised and well rewarded. To help you achieve this we've created a working environment that trusts your judgement and empowers you to take personal responsibility, whilst giving you the space to grow and develop.

• Customer outcome focused with the ability to convert customer needs and business requirements into suitable, effective solutions
• Creative and proactive in delivering change within fast-paced environments, ensuring impactful and measurable outcomes.
• Proven ability to manage multiple priorities effectively, both independently and within a team setting.
• Experience of identifying root cause analysis, to support development of outcomes and solutions
• Experienced in producing engaging process documentation, including guides, videos, and flows; familiarity with tools such as Canva, Page Tiger, Visio, and SharePoint is desirable.
• Skilled in facilitating group sessions, constructively challenging the status quo, and capturing actionable outcomes., Whatever area you join us in, whatever your background, skills or experience, you'll be working with a dynamic company, in a fast-paced, evolving environment with unparalleled scope and variety of work. Because our business model lends itself directly to further acquisitions, there'll always be plenty of opportunities for growth and advancement. In fact, we actively encourage and celebrate career development across the company.

Salary and benefits: £35,000 - £45,000 DOE plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

We want to be the best place that any of our 6,600 colleagues have ever worked. We're Phoenix Group, we're a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet., The Phoenix Group - one of the 'UK's Top Employers' for 7 years running - is the largest Life & Pensions consolidator in Europe, operating in the United Kingdom, Ireland and Germany. With 10 million policyholders and assets under management totalling over £240 billion, we enjoy a premium listing on the London Stock Exchange and are a member of the FTSE 100 Index. We're also a rapidly developing business with an acquisitive nature and our future plans present big and exciting opportunities for people who join us., At Phoenix there are no barriers or boundaries - it's simply your abilities that count. We know that an inclusive business makes us stronger and that diverse organisations perform better. Bringing together people with different perspectives, ideas and experiences always leads to better discussions, decisions and results for everyone. In the same vein, creating an environment where everyone feels welcome and appreciated for their unique contribution helps us retain great people., At Phoenix, we've built a hugely successful, well respected and rapidly developing business by putting our people first. We value our employees highly and are always looking for new colleagues to join our talented team. Because we believe attracting, developing, motivating and inspiring exceptional people benefits our customers, our shareholders and ultimately, our performance., Whether it's our London office at Juxon House, located in the heart of the city, overlooking St Paul's Cathedral or our city centre based Edinburgh office, with its stunning views of the Castle or our prestigious office complex in Wythall, set in 42 acres of landscaped grounds - our fantastic facilities really do stand out from the crowd. However, these are just three of a growing number of office-based locations, that now includes the cities and towns of Glasgow, Bristol, Basingstoke, Dublin, Frankfurt and Graz. But rest assured, wherever you are based, you'll benefit from the same excellent career development opportunities, the same outstanding rewards and the same great working environment. And one thing's for sure…you certainly won't be disappointed!