Hardware Break/Fix Engineer

We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities

• Attend designated customer sites to perform laptop and desktop break/fix activities
• Conduct hardware repairs, reassembly, and component swaps following guidance
• Support diagnostics and troubleshooting of HP and Lenovo devices
• Use a mobile service app to:

• Manage and update tickets
• Collect and return parts daily
• Record completed work and close tickets

• Follow instructions from senior engineers for BIOS updates, branding, and other tasks
• Maintain safe working practices and report issues to the support line
• Deliver professional customer service while onsite

• L2-level knowledge of laptops and desktops (HP/Lenovo preferred)
• Ability and willingness to perform break/fix repairs under supervision
• Previous Field Experience Essential
• Own vehicle and essential tools preferred
• Strong time management and organisational skills
• Flexibility to work across multiple sites

Desirable Skills

• Previous experience in deskside support or IT helpdesk roles
• Familiarity with ticketing systems and mobile service management apps
• HP or Lenovo SQ certification (advantageous but not essential)