Out of Hours 2nd Line IT Support Engineer

You'll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for:

• Providing excellent 2nd line technical support to our clients
• Acting as an escalation point for the 1st line support team
• Troubleshooting issues across a wide range of systems and technologies
• Working on projects involving Microsoft 365, Azure, Intune and more
• Assisting with research and development of new services and solutions Your Experience & Skills

We're looking for someone with at least 3 - 5 years of experience in an IT support or systems role and strong working knowledge of:

• Microsoft 365

• Microsoft Azure

• Microsoft Entra

• Intune

• Windows Server (2016 / 2019 / 2022)

• Active Directory

• Windows networking

• Basic routing, switching, and firewall rules

• Printer support and troubleshooting You'll also need:

• Excellent written and verbal communication skills

• A strong customer-focused attitude

• A proactive, can-do approach to problem-solving

Salary: £30K - £40K per annum, DOE + Excellent Benefits! Contract: Full time, Permanent Hours: Shifts between 6pm and 8am (7.5 hours), weekends included Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years' service, Private Health Insurance after 2 years' service At Chalkline, we're more than just a Microsoft Solutions Partner - we're a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we're proud to deliver technical excellence and outstanding service to every client. Our commitment doesn't stop at our customers. We're just as focused on our team!

If you're passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You'll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses.