IT Systems Administrator (Contract)"}}]},{"@context":"https://schema.org/","@type":"JobPosting","@id":"#jobPosting","title":"IT Systems Administrator

• Triage and resolve Tier-1 and Tier-2 support tickets across Windows, macOS, and common Linux endpoints.
• Image, provision, and enroll workstations into MDM (Intune / Jamf) and maintain asset inventory.
• Perform routine Active Directory / Okta account lifecycle tasks (create, disable, password reset, group adds).
• Assist with device staging, shipping / receiving, and onsite / remote device troubleshooting for UW and SDS staff.
• Execute patching, endpoint checks, and basic EDR / AV triage; elevate complex incidents to senior engineers.
• Follow and improve runbooks and documentation; update ticket notes and close with clear resolutions.
• Support scheduled device refresh activities (help end users migrate data, enroll devices, validate application access).

• Minimum 1-2 years hands-on IT support experience.
• Solid desktop support fundamentals : Windows 10 / 11 administration; basic macOS and Linux familiarity.
• Experience with imaging / provisioning tools and MDM enrollment (Intune, Jamf, or SCCM).
• Basic Active Directory and identity lifecycle tasks; familiarity with SSO / Okta a plus.
• Ticketing system experience (Jira Service Desk, ServiceNow, or similar) and clear written ticketing habits.
• Basic networking understanding (DNS, DHCP, VLAN concepts, Wi-Fi troubleshooting).
• Comfortable following runbooks, documenting steps, and escalating appropriately.
• Strong customer service skills, patient communicator, and coachable; able to work with creative teams and remote users., * Entry / mid certificates preferred but not required : CompTIA A+ or Network+; Microsoft Modern Desktop Associate; Jamf Certified Associate or Intune fundamentals.
• Internship or coursework in IT support, systems, or networking is a plus.
• Experience supporting remote / international users and coordinating across time zones.
• Familiarity with basic automation or scripting (PowerShell, simple Python) to speed repetitive tasks.
• Prior exposure to device refresh programs, asset tagging, or large imaging rollouts is advantageous.
• Comfortable working with senior engineers on escalation and following direction in a fast-paced studio environment.

The Unknown Worlds (UW) IT Operations team delivers studio-level IT services for both UW studios. The team supports day-to-day employee support, infrastructure design, cloud operations, security / compliance, and specialized game-development tooling (Perforce, Unreal Engine). This role lives at the intersection of operations and projects : you will be hands-on with incident response and ticketing while owning medium-to-large projects that standardize and harden UW into Krafton's environment. Expect a fast-moving, collaborative team supporting ~180 users across multiple time zones, close partnership with Dev and QA, and ownership of critical launch-window reliability work.