IT Support Desk Engineer

Shackleton Technologies

Dundee, United Kingdom

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 30K

Job location

Dundee, United Kingdom

Tech stack

Microsoft Windows

Apple Mac Systems

Dynamic Host Configuration Protocol

DNS

Email Filtering

Windows Server

Windows Desktop

Network Routers

Firewalls (Computer Science)

Operational Systems

Job description

We have an exciting opportunity for an experienced IT Support Desk Engineer to join our team in Dundee. You will work within our Support Team to deliver exceptional levels of customer service to our clients.

Requirements

Various PC & Laptop Hardware
Windows Desktop Operation Systems
Windows Server Operating Systems
Microsoft 365 use and support
Experience in security tools AV / EDR / spam filtering / web filtering
Basic networking DHCP / DNS, etc.
Security conscious
Customer service skills / customer-facing experience
Valid UK Driver's License (Desirable)
ITIL Experience (Desirable)
Mac OS Experience (Desirable)
Firewall / router experience (Desirable)
Working in an MSP environment (providing support to multiple clients) (Desirable)

Benefits & conditions

28 days annual leave (increasing with length of service)
Company Pension Scheme
Life Assurance Plan
Company health and wellbeing support services (including remote GP, mental health support, and physiotherapy)
Dedicated time for Training & Development
Reward and Recognition Platform
Hybrid Working (after the initial onboarding process)