Lead Data Analyst - Enterprise Services

At Home Office Digital, we design and deliver services that support millions - from visa and passport applications to border security and police checks. As a Lead Data Analyst in our ServiceNow DevOps team, you'll harness the power of data to drive innovation and improve outcomes across government.

You'll lead the exploration of complex datasets, applying advanced analytical tools and techniques to uncover insights that support Home Office stakeholders. With ServiceNow as your primary platform, you'll build dynamic dashboards and visualisations, integrating data from across systems to deliver joined-up, intelligent services.

As a thought leader in the data community, you'll shape strategy, evaluate opportunities and risks, and ensure new technologies are fully leveraged. You'll mentor junior analysts, challenge existing methods, and build strong professional networks to drive continuous improvement and fresh thinking.

This is a high-impact role with access to some of the UK's largest and most varied datasets - and a chance to make a real difference through data.

Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital., This role will particularly excite you if you are a Lead Data Analysts with a genuine passion for analytics, an innovative mindset and need to question current methods of delivery to enhance our processes and to offer a different perspective.

As a Lead Data Analyst, you will lead on the exploration and exploitation of a range of complex data sets, analytical tools and techniques to support a range of stakeholders across Home Office. You will ensure that a wide set of innovative opportunities are explored; evaluating options, impacts, risks and solutions to provide clear problem definitions and inspiring full exploitation of new data and technology.

You will build and manage a network of colleagues and contacts to achieve progress on shared objectives.

You will be a thought leader within the Data Analysis community and manage the development of junior staff.

What you will do

Your main day to day responsibilities will be:

As a lead Data Analyst, you will showcase a true passion for data and exhibit expertise in the following areas:

• Leading teams to create data analysis products which are proportionate to the business benefit and achieve significant impact.
• Expanding the boundaries of what can be achieved using data, predicting patterns of behaviour and understanding emerging trends and areas of innovation both in government and industry.
• Working with ServiceNow devOps engineers to map, produce, transform and test new data feeds for data owners and consumers, selecting the most appropriate tools and techniques. Leading in identifying, collecting and migrating complex data and business questions to/from a range of systems.
• Developing knowledge of cutting-edge techniques and sharing knowledge of Data Analysis across the organisation through cross collaboration with other key data teams.
• Presenting the results of data analysis to a range of senior customers, making recommendations.
• Supporting ServiceNow Platform Owner to exploit emerging ServiceNow data innovations from testing through to implementation, The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.

For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.

Working at the Home Office

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate's responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview, you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you are deaf, a language service professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in ServiceNow?, As a Lead Data Analyst you'll have a demonstrable passion for Data, with the following skills or some experience in:

• Skilfully lead and manage teams, guiding them in the application of diverse analytical techniques - including network analysis, data matching, information retrieval, and text analytics-to extract insights and drive informed decision-making.
• Lead the development of conceptual, logical, and physical data models, while actively sharing expertise in data cleansing and standardisation to enhance data quality and consistency.
• Collaborate with stakeholders to gather requirements and deliver clear, actionable findings that meet their needs and support informed decision-making.
• Identify opportunities for innovation that deliver measurable business value and align with organisational goals.
• Advising on statistical methodologies and data analysis techniques. Present these complex ideas and recommendations clearly and confidently to both technical and non-technical audiences, including senior stakeholders, to inform strategic decision-making.
• Proficient in SQL and Python, Service Now.

SFIA capability framework

Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all Data Engineering levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org)

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.

SFIA levels of responsibility - Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below.

SFIA Technical Skills

The essential technical skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework. Please see below for the relevant skills required for your role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Strategy and Planning Innovation (INOV) - Level 3
• Governance, Risk and Compliance Quality Assurance (QUAS) - Level 3
• Systems Development Programming/Software Development (PROG) - Level 4
• Data and Analytics Data Modelling and Design (DTAN) - Level 4
• Stakeholder Management Stakeholder Relationship Management (RLMT) - Level 4
• Analytics (INAN) Level 4, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

As part of the application process you will be asked to complete a CV and 1000 word Personal Statement.

Please note your CV and personal statement should include all relevant experience that relates to our essential skills criteria listed in the advert and role description. We recommend that you use the STAR format in your examples and ensure that both components are completed thoroughly., Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your behaviour and Technical Skills (SFIA Framework) and experience using technical and experience-based questions., For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers.

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years' UK residency in the past 5 years.

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.

Visa Sponsorship

We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.

£60,300 - £70,730 New entrants to the Civil Service will start their role on the pay range minimum: National roles: £60,300 - £66,330 London roles: £64,300 - £70,730 A Recruitment and Retention Allowance (RRA) of up to £9,950 may be available for candidates who demonstrate exceptional skills and experience A Civil Service Pension with an employer contribution of 28.97% GBP, Alongside your salary of £60,300, Home Office contributes £17,468 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Find out more information at: Benefits - Home Office Careers, but some of the primary ones are:

• A competitive starting salary.
• A Civil Service Pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
• 25 days annual leave on appointment, rising with service.
• Eight days public holidays, plus one additional privilege day.
• 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
• Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
• Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
• Support for Guardians and Kinship carers.
• Corporate membership of 'Employers for Carers' providing additional information and advice for carers, plus a 'Carer's Passport' to discuss workplace needs and underpin supportive conversations.
• Time off to deal with emergencies and certain other unplanned special circumstances