Technical Support Engineer

We are looking for a talented and motivated Technical Support Engineer who is passionate about technology and enjoys helping people solve problems. You will be the go-to person for a variety of clients in high-profile sectors including FS, delivering both remote and on-site support across London.

One day you could be resolving a complex networking issue, the next you might be setting up a new cloud environment or assisting with infrastructure improvements that keep businesses running smoothly. The Technical Support Engineer will work as part of a close and supportive team that values collaboration, technical excellence and genuine customer care.

What You'll Be Doing

• Take full ownership of technical issues from start to finish, ensuring clients feel supported throughout the process
• Troubleshoot and resolve complex technical challenges across a wide range of systems, platforms and networks
• Carry out occasional on-site visits to client locations across London to provide hands-on support when required
• Communicate clearly with clients, providing regular updates and setting realistic expectations
• Manage your workload effectively, balancing multiple priorities while maintaining high standards

• Strong background in IT support and service delivery, ideally within an IT MSP as a Technical Support Engineer.
• Experience supporting both Windows and macOS environments
• Solid understanding of network troubleshooting including connectivity, firewalls, DNS, DHCP and TCP/IP
• Hands-on experience with Office 365 administration, Veeam backup solutions, and VMware virtualisation
• Excellent communication skills with the ability to explain technical concepts clearly to all audiences
• A proactive and solution-focused mindset with a genuine desire to help clients