Onsite IT Engineer

We're looking for a Network Field Service Engineer to join our on-site Managed Services team supporting our team in Preston.

You'll play a key role in maintaining network performance, resolving device incidents, and ensuring that all contractual SLAs are achieved. This is a hands-on, customer-facing role that is ideal for someone who enjoys troubleshooting, installation, and maintaining networks to keep them running smoothly.

What You'll Do

• Install and configure switches and network equipment.
• Set up Juniper Wireless Access Points and switching infrastructure.
• Diagnose and resolve wired network issues with support from the wider team.
• Replace faulty hardware (switches, access points, peripherals) as needed.
• Document maintenance, incidents, and changes in the Roc ITSM system.
• Participate in an on-call rota for high-priority (P1/P2) incidents.
• Liaise with third-party vendors and provide regular updates to customers.
• Deliver an exceptional on-site customer experience at all times.

Do you have experience in Network security?, Essential

• Knowledge of Juniper switching and wireless technologies.
• Understanding of LAN cabling best practices.
• Strong troubleshooting and communication skills.
• Customer-facing experience within an IT support role.
• Ability to work independently and as part of a team.

Desirable

• Juniper certification or hands-on experience.
• Network security understanding.
• Experience with network cabling installation and surveys.

• Additional leave
• Employee discount
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay