IT support Analyst

The IT Support Analyst is responsible for providing technical assistance and support to users within the organisation. They respond to inquiries, diagnose and troubleshoot technical issues, and escalate complex problems to appropriate teams or specialists. The IT Support Analyst plays a crucial role in ensuring the smooth operation of IT systems and infrastructure.

Role and responsibilities

provides technical support to IT users

advises users on how to resolve hardware and software problems

instals and upgrades hardware, cables, operating systems and/or appropriate software

facilitates user access to systems

refers more complex or intractable problems to appropriate IT professionals

researches possible solutions in user guides, technical manuals and other documents

maintains a log of work in progress, calls received, actions taken and problems detected

reports on commonly occurring queries to detect underlying problems

• Bachelor's (preferred), * Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)