IT Service Engineer

Are you passionate about technology and delivering outstanding customer service? As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.

Why You ll Love This Role:

• Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine.
• Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career.
• Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being.
• Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year!
• Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success.
• Financial Security: Their company pension scheme will help you plan for the future.

What You ll Do

• Be the first point of contact for technical queries via phone, email, and the ITSM tool.
• Manage and progress tickets, ensuring clear and consistent communication with clients.
• Create and maintain process documentation
• Work closely with 2nd and 3rd Line teams to deliver timely solutions.
• Receive and set up new hardware to customer specifications.
• Visit customer sites to install and configure hardware as required and to provide face-to-face support.
• Create detailed, customer-specific hardware build guides to support deployments.
• Stay ahead of emerging technologies to deliver the best service.

• A background in Managed Service Providers (MSP) or B2B environments.
• Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS.
• A proactive problem solver who is self-motivated and adaptable.
• Excellent communication skills with a passion for delivering first-class service.
• Strong organisational skills and effective time management to handle multiple priorities and deadlines.

Travel Requirements: Due to the locations of our customer sites, applicants must:

• Hold a full, valid UK driving licence and have access to a car for site visits, and
• Be able to travel reliably via public transport to London, Surrey and other areas of the UK.