Technical Support (Design)

We have an exciting new opportunity for a Technical Support professional to join our team, providing expert business support in assessing applications across Energy Networks, Licence Programmes, and Low Carbon Technologies such as EV chargers and air source heat pumps What you'll be doing

• Act as an effective member of the LCT technical team.
• Manage correspondence, applications, and contacts, initiating appropriate actions with installers and customers.
• Support delivery of customer and regulatory commitments.
• Ensure all customer contacts/applications are processed in line with relevant procedures and timescales.
• Provide administration, management support, and reporting across all LCT areas.
• Promote and deliver excellent customer service standards.
• Comply with Health, Safety, and Environmental requirements and lead by example toward a zero-accident culture.
• Use innovative IT solutions and best practices to improve efficiency.
• Administer and process all documentation throughout the project lifecycle.
• Maintain quality standards in all activities.
• Contribute to process and procedure improvements within Licence Programmes and LCT.

Do you have experience in Regulatory reporting?, * Working knowledge of network and business data management systems.

• Experience within utilities, civil engineering, or construction sectors.
• Understanding of regulatory reporting requirements, Guaranteed Standards, Licence, and Ofgem obligations.
• Ability to work effectively in a multi-functional team.
• Strong telephony and customer service skills.
• Knowledge of Energy Networks policies, procedures, and health, safety, and environmental legislation would be beneficial
• Awareness of regulatory issues and inter-business relationships.

To be successful in this role you will need to demonstrate as a minimum: * Higher Education or equivalent grades in Maths and English.

• Computer literacy - e.g. Microsoft Office suite

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Join us in shaping the future of energy. At SP Energy Networks, we're not just maintaining the grid - we're transforming it. As part of our SPD Projects team, you'll play a key role in delivering innovative solutions that enable low-carbon technologies and support the UK's transition to net zero. If you're passionate about sustainability and want to make a real impact in communities across Scotland, this is your opportunity to be part of something bigger., SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing over £5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.