Junior IT Support Engineer - Driffield

I'm looking for a highly motivated Support Technician seeking to make an immediate impact to the organisation. The successful candidate will be responsible for providing 1st line IT support to our large customer base, ensuring the highest levels of customer service are maintained.

Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst managing user/customer expectation. To maintain the current and future business needs, in line with industry standards., * Helping customers as soon as they walk into the door and being that first Point of call for all issues, prior to escalation.

• Talking to customers over the phone, in person or via chat / email to capture, record and resolve technical problems experienced.
• Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolutions found.
• Take ownership of customer issues and ensure they are carried through to completion (Where possible - if not escalated).
• Upkeep and stick to the agreed SLA (Service Level Agreement) within the business.
• To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables.
• To be able to have flexibility with varying day-shift patterns.
• To manage and contribute to strategic projects as identified by the Service Desk Manager.
• To report to the Service Desk manager about any potential arising trends within the Service Desk client, in order to establish trends per user, software or department.
• Any other ad hoc tasks as set by Service Desk Manager.

Other Requirements:

• Full UK Driving License & access to your own transport

• Customer focused with excellent interpersonal and communication skills (Essential).
• Hands on, flexible and pro-active approach with willingness to learn.
• Flair for problem solving and methodical approach to issue diagnosis (Essential).
• Team player who enjoys sharing knowledge with colleagues.
• Well organised with excellent time management skills and ability to work without supervision (Essential).
• Good working knowledge of MS Windows (Client devices).
• Understanding of MS Exchange and AD (Users and Computers).
• Experience of mobile device and application management across Microsoft, Apple and Android platforms (Desirable).
• 1-3 years previous customer facing support role, preferably technology related.
• A people person, who enjoys interacting and talking to people on a daily basis and can form strong relationships and connections.

If successful our client is offering a salary of up 24,500 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement.

Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations.