IT Support Engineer

Are you passionate about providing great customer service and solving IT issues? We're looking for a proactive and solutions-focused IT Helpdesk Support professional to join our growing team. If you thrive in a fast-paced environment and enjoy helping others with their tech, this role could be a perfect fit.

You'll become an essential part of a dedicated IT Support Team working across multiple sites, supporting both scientific and professional service teams. This is an exciting opportunity to build your career in IT while playing a key role in enabling meaningful work with real-world impact.

About the Role: You'll be the first point of contact for IT-related issues, providing front-line support and troubleshooting for users across the organisation. You'll manage requests, resolve issues, and escalate where necessary-ensuring timely, effective service delivery., * Log incidents, queries, and resolutions in the IT ticketing system

• Install, configure, and repair client hardware and software
• Set up and maintain network printers and multifunction devices
• Support LAN/WAN connectivity and troubleshoot local network issues
• Help deploy new software and updates, including patching and compliance
• Deliver IT inductions for new employees
• Provide support and troubleshooting for Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, etc.)
• Collaborate with wider IT and business teams
• Assist with IT-related project tasks as needed

Do you have experience in Microsoft Word?, * Experience in IT support, preferably within a helpdesk or service desk environment

• Excellent customer service skills, developed in a busy, user-facing role
• A keen interest in IT and technology, with a proactive learning mindset
• Strong attention to detail and problem-solving abilities
• Confidence in engaging with users at all levels
• Ability to investigate and perform root cause analysis

Desirable Skills (Not essential but a bonus):

• Familiarity with Windows client/server environments and Active Directory
• Experience using a centralised ticketing/helpdesk system
• Knowledge of virtualised environments such as VMware
• Understanding of file access and management in a LAN/WAN setup

This is a great opportunity for someone looking to deepen their IT expertise in a supportive and collaborative environment. Whether you're experienced or looking to build on your foundation, we're committed to helping you grow and develop in your IT career.