Support Engineer

We're building a Tier 2 Support team to provide deep technical expertise on escalations and deliver specialized troubleshooting for Enterprise Standard customers. In this role, you'll be the bridge between Product Support and Engineering - ensuring complex issues are resolved quickly and reliably. By investigating technical challenges, creating playbooks, and improving documentation and tooling, you'll close the gap between scale and high-touch support while raising the bar for customer experience.

Here's how you'll make an impact in this role:

Escalation Management

• Handle escalations from Product Support, providing advanced technical assistance
• Investigate, reproduce, and resolve complex technical issues across n8n's ecosystem
• Partner with Enterprise Support when handling issues impacting higher-value accounts

Technical Troubleshooting & Collaboration

• Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions
• Collaborate with Engineering and Product teams to report, triage, and resolve product issues
• Suggest workflow and tooling improvements to increase resolution efficiency

Knowledge & Enablement

• Document troubleshooting steps and build internal playbooks for recurring escalations
• Improve knowledge bases and enable Tier 1 Support with better documentation
• Serve as a technical mentor to Product Support Engineers where needed, At n8n, your leadership will directly shape how we scale technical support, improve customer experience, and empower our teams to resolve complex issues independently. You'll build and grow a high-impact Tier 2 function with visibility across Support, Product, and Engineering - and set the foundations for how we support thousands of users worldwide.

You'll join a fast-growing, remote-first startup backed by world-class investors, where autonomy, experimentation, and collaboration are part of everyday work. With clear career progression into Senior Support Manager or other leadership paths, this role offers both immediate impact and long-term growth., + US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.

• Career growth - We hire rising stars who grow with us! You'll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid-please check the job description.
• Giving back - We're big fans of open source, and you'll get $100 per month to support projects you care about.
• AI enablement - We believe in working smarter-everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
• Transparency - We all know what everyone's working on, how the company is doing-the whole shebang.
• An ambitious but kind culture - People love working here-our eNPS for 2024 is 94!

Must-have

• Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles
• n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments
• APIs & Integrations: You're comfortable debugging APIs, webhooks, authentication, and data flows
• Cloud & Infrastructure: You're familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting
• Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments
• Networking & Databases: You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS) and PostgreSQL troubleshooting
• Communication: You explain technical issues clearly and document troubleshooting steps effectively

Nice-to-have

• Workflow Automation: Experience with platforms like Zapier, Make, or Airflow
• Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
• Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows
• Knowledge Sharing: You've contributed to playbooks, internal tooling, or support documentation
• On-call Readiness: Comfort participating in structured escalation workflows and incident management processes

• Competitive compensation - We offer fair and attractive pay.
• Ownership - Our core value is to "empower others," and we mean it-you'll get a slice of n8n with equity.
• Work/life balance ️ - We work hard but ensure you have time to recharge:

• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 15 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness -

• Europe: We provide benefits according to local country norms.*
• US: Comprehensive medical (PPO 1200), dental, and vision plans.

• Future planning -

• Europe: We provide pension contributions according to local country norms.*
• US: 401(k) retirement plan.

• Financial security ️ -

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation, giving technical teams the flexibility of code with the speed of no-code.