Operational Technology Technician

In this office-based role, you'll join a dedicated team responsible for configuring our core SCADA Telemetry System and managing its Remote Telemetry Units across Drinking Water and Wastewater sites throughout the Southwest. You will manage telemetry configuration requests from multiple departments, set up critical alarms and capture essential regulatory data. During commissioning you will remotely support OT Engineers, ICA Technicians, Engineering Delivery Partners, and third parties to ensure smooth integration of new points and alarms. Additionally, you will troubleshoot telemetry and configuration issues, manage SCADA user accounts, assist with OT Incidents, and provide guidance on telemetry data. This is a key position within our OT Team, delivering crucial support to the wider business. This role provides a great opportunity to deepen your expertise in OT including telemetry, configuration, automation, and platform support, with the added responsibility of participating in an on-call rota to keep our essential systems running 24/7.What you'll be doing:

• Coordinate and collaborate with operational functions and other partners to ensure a forward schedule of configuration change
• Support the OT Assurance Manager by suggesting process improvements
• Support the implementation of new technology by regression testing regional telemetry functionality as required
• Remotely support onsite engineers, ICA technicians and partner contractors to configure new regional telemetry outstations and signals, adhering to relevant standards.
• Edit existing telemetry configuration as required and remove redundant signals and outstations, adhering to relevant standards.
• Configure smart alarms through use of logic and sequence charts.
• Support the development and use of configuration templates, presets and regional mimics.
• Respond to requests for configuration status and trend data, using reporting software and database queries.
• Adhere to change and request governance process.
• Maintain a forward schedule of configuration change.
• Ensure adherence to department information security policies.
• Participate in a standby rota (currently 1 week in 7) to ensure the availability of OT services 24 x 7

• 5 GCSEs or equivalent (including Maths and English, minimum Grade C)
• A Level or BTEC Level 3 or equivalent in a relevant discipline
• ITIL foundation certificate in IT Service Management
• Ability to complete UK Government Security Clearance (SC) process successfully
• Operational/industrial technology experience, in a medium/large organisation
• Experience using Microsoft Office, Access and SQL Server
• Understanding of relational databases
• Familiarity of ITIL or COBIT

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater., Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.