IT Support Engineer, 2nd line. MSP

• Medium-sized, privately owned tech services employer - seeking a like-minded IT engineer
• Do you like working in a small team, supporting junior members and fixing customer IT problems
• An employer who value's Loyalty, looks after you and gives you a sense of a friendly weelcoming team who care about their customers, * Providing remote and on-site IT support to clients
• Managing and resolving helpdesk tickets efficiently
• Delivering project-based work, including system installations and migrations
• Meeting SLAs and following established support procedures
• Communicating effectively with both technical and non-technical users
• Liaising with leading vendors, including Microsoft, Dell, HP, Acronis, and Sophos

Technical Skills & Experience:

Experience with some or all of the following technologies would be advantageous:

• Windows Server, Virtualisation, and Microsoft Azure
• Microsoft 365 (SharePoint, Exchange Online, Teams)
• Azure & M365 features (Azure AD, Virtual Machines, Intune Endpoint Manager)
• Security & networking (firewalls, anti-virus, MDR deployment and maintenance)
• PC & Server hardware (troubleshooting and installations)

Do you have experience in Virtualization?, We are looking for candidates with experience working for a Managed Service Provider (MSP) or a Microsoft Partner. Depending on expertise, multiple positions are available., * Methodical and detail-oriented approach to troubleshooting

• Ability to manage and prioritise multiple tickets independently
• Strong communication skills - capable of explaining technical solutions clearly to clients
• A proactive and problem-solving mindset

This is an exciting opportunity to be part of a fast-paced and supportive team, working with cutting-edge technologies.

If you are passionate about IT and eager to grow your career, we'd love to hear from you!