Application Support Engineer
Role details
Job location
Tech stack
Job description
They're looking to bring in a dedicated Application Support Lead Engineer, the first permanent hire in this space, to take true ownership of their internal applications and shape how support is delivered moving forward.
This is a non Dev role, and it's perfect for someone who genuinely enjoys problem-solving, stability, and making processes better.
What You'll Be Doing
Owning and coordinating day-to-day application support
Becoming the go-to expert for core business applications (high level, not coding)
Driving root-cause analysis to eliminate recurring issues
Raising and presenting improvement initiatives for approval
Supporting and coordinating the Change Advisory Board (CAB)
Working closely with projects to minimise disruption and keep things running smoothly
Requirements
Must-have:
Background in application support
Someone who enjoys root-cause analysis and problem ownership
Confident communicating across teams and taking the lead
Nice-to-have:
ITIL exposure or certification
Experience with Azure DevOps (or similar)
