Senior Support Engineer - Barcelona

We are incorporating Senior Support Engineers to the teams on site in Barcelona of a client with a strong presence all around Europe., * Provision of ICT Service Desk first line support on Engineering Software client platform for incidents and requests from technical end-users (CAD, Analysis and Metrology);

• Provision of user workplace support services:
• Hardware: management of workstations, laptops and peripherals
• Software: installation and configuration of engineering software, and overall end-user support;
• Application support;
• Collaboration and provision of support to the day-to-day operations of the DT Unit;
• Provision of user support to other IT technologies the client might set-up during the execution of the contract.

What we offer

• Be part of exciting and innovative projects
• Join a multicultural team of highly experienced professionals

The processing of the information you provide will be carried out in accordance with the terms established in the current legislation on Personal Data Protection, with the purpose of analyzing your professional profile in order to involve you in the recruitment processes in which you participate. In order to comply with legal provisions, by accepting the data processing policy of your application, you expressly consent to the processing of your personal data for your participation in the recruitment process you are participating in, and for:

• In the event that your application progresses in the recruitment process, IT Patagonia will forward your CV and an application report to the company offering the job position.
• In the event that you are not ultimately selected for the offered job position, IT Patagonia may retain your CV in the recruitment process folder, with the aim of involving you in future recruitment processes.

• University degree in computer science or related field.
• Minimum of 3 years of experience in performing tasks covering the technical areas below:

• Experience in an IT environment dealing with Engineering Software;
• Deep knowledge in the following technical areas: o Microsoft Windows technologies; o Hardware (workstations and laptops); o Configuration, administration and support of workstations, laptops and other shared resources in a network environment; o User administration, including aspects related to platform image creation and deployment, maintenance and updating, security and confidentiality.

• Good organizational and problem solving skills;
• Ability to work both autonomously and in a team;
• Ability to focus on priorities and organize work as well as to deliver on time to agreed standards;
• Service-oriented attitude;
• Excellent English oral and written communication skills,
• Ability to interact effectively with client's representatives.

It's an asset

Knowledge of any of the following areas:

• Administration and support of engineering software (for example: CATIA, ANSYS, MATLAB, Python);
• Skills on Technical Data Management, administration and support of a PDM/PLM system;
• Linux administration; HPC for numerical analysis.