IT Support Engineer

As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects. This is a position which, once bedded into their culture and familiarised with their ways of working and client engagement will lead to a fast tracking into management, initially into Support Desk Management, then evolving further into Operations. The ideal candidate will have approximately 5 years in an IT Support role and now be ready and skilled to move into a more senior position with more responsibility.

What will you be doing?

Manage incidents and support requests to 2nd/3rd Line level working to SLAs

Setup of Firewalls, Routers, Switches

Assume key responsibility for the transition of on-boarding new clients and transferring knowledge to the Service Desk team

Regular System Checks & Audits at customer sites

Ensuring the best possible service levels are provided encouraging a professional and customer focused ethos within the team

Customer Support, taking support calls and solving technical issues remotely

Support of VOIP systems such as Horizon, 3CX, Yeastar

Part of 24/7 on-call rota

As a customer focused business, they are looking for their engineers to be a representation of the company culture always ensuring they are offering the customer what is best for their needs and requirements with the customer journey at the forefront of their work.

Ability to demonstrate effective skills in support with proven experience of an IT Support based role

Experience with Hyper-V, Server OS

Experience with VoIP/Yeastar Hosted Phone Systems

Excellent knowledge of Microsoft technologies

Previous experience within a similar role within an MSP environment

Strong communication skills

Even though they have been established for many years, the business has great expansion plans for 2026

Collaborative and team playing culture

Opportunity for continuous personal development

Competitive Salary up to circa £35,000

Team pay day lunches

Your birthday off

Employee health package

Company Pension scheme

Role development and progression to Support Desk Manager

One of our premier clients, an established and expanding IT Services company, are at a point where they are looking to make a crucial hire into the business to aid their ambitious expansion plans moving into 2026. They are seeking an IT Support Technician to join their growing team dedicated to delivering a professional and polished service. You will be working from their modern offices on the outskirts of Chester and at client premises throughout the North West and on occasion further afield.