Salesforce Administrator

As a Salesforce Administrator at Hyde, you will play a key role in enhancing and maintaining our Salesforce platform. You'll deliver high-quality support, configuration, and administration across the Group's Salesforce environment - ensuring a secure, seamless, and data-driven experience for colleagues and customers. This role requires someone with current, hands-on administrator experience (not consultancy backgrounds) and a willingness to support occasional weekend work when required.

Key Duties

• Manage user and licence administration, including roles, profiles, permissions, and public groups.
• Own and resolve Salesforce support tickets, demonstrating strong technical and customer service skills.
• Collaborate with Analysts, Developers, and Architects to deliver fixes, enhancements, and system improvements.
• Configure Salesforce using best practice tools such as flows, workflow, Process Builder, record types, dashboards, and reports.
• Carry out data loading and transformations using Salesforce Data Loader and support environment refreshes and back-ups.

• Proven experience in hands-on Salesforce administration, including Service Cloud, Experience Cloud, configuration, and data loads.
• Strong communication and stakeholder management skills.
• A proactive mindset and passion for continuous improvement and system optimisation.
• The ability to interpret user needs, collaborate with technical and non-technical stakeholders, and manage security, profiles, permissions, and flows effectively.

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.

Hyde is part of the Hyde group, one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.