Application Support Specialist
Role details
Job location
Tech stack
Job description
As a Junior Application Support Specialist, you'll have the opportunity to learn and grow within a global technology environment. You'll gain hands-on experience with live event monitoring, incident management, and OTT platform operations while working alongside experienced colleagues. If you're passionate about sport, eager to develop technical skills, and thrive in fast-paced environments, this role is your gateway into the world of live sports broadcasting and streaming technology. What You'll Be Doing:
- Monitor DAZN's live platforms, performing event and health checks to ensure smooth operations.
- Log and escalate incidents clearly using service management tools (e.g., ServiceNow).
- Assist with Level 1 triage of customer-impacting issues.
- Support live event readiness processes, working with senior team members.
- Maintain accurate records of incidents and actions taken.
- Learn OTT platform basics, streaming architecture, and metadata workflows.
- Contribute to the improvement of runbooks, checklists, and operational documentation.
- Work on a shift rotation, including nights and weekends, aligned to the sports calendar.
Requirements
- Enthusiasm for technology and live sports, with a desire to learn about OTT streaming.
- Strong organisational and communication skills.
- High attention to detail and ability to follow processes accurately.
- Calm and focused approach under pressure.
- Familiarity with IT systems, monitoring tools, or ticketing platforms (advantageous but not essential).
- A collaborative mindset and willingness to work as part of a 24/7 team.
- Flexibility to work shifts, including nights, weekends, and public holidays.
Benefits & conditions
Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events. About DAZN At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES - THE 'HOW' IN WHAT WE DO: Agility and creativity fuel growth and innovation, to Make It Happen. Prioritising what matters drives progress and positive outcomes, Focusing On Impact. Collective ambition builds optimism and success, in order to Win As One. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.
