School Buildings Support Officer

DBE Services supports over 350 schools across the north of England with planned maintenance and emergency work to their buildings. We have a small, friendly team of dedicated staff who manage the Annual Servicing Contracts for schools ensuing that qualified professionals carry out the servicing and compliance work on their buildings and report as appropriate.

The team also handle requests for repair work and quotes, ensuring that the most appropriate skilled and qualified contractors visit the school as soon as possible.

The main purpose of this role is to support both the servicing and reactive aspects of the service., * Answer in-coming calls and emails from schools with regards to Reactive Jobs, ensuring all relevant information is collected and recorded on the system.

• Dispatch contractors to undertake Reactive jobs and liaise as appropriate with them over the work they are undertaking at schools
• Ensure good record keeping on our bespoke system, with everything logged and all entries kept up to date.
• Work closely with colleagues, schools and contractors to ensure job requests are actioned quickly and accurately and schools and contractors are kept well informed.
• Deal with enquires from schools
• Assist the administration of the Annual Servicing Contracts, particularly with regards to ensuring all service report documentation is uploaded on our portal.
• Liaise with servicing contractors to ensure they carry out the work in a timely and cost-effective way and that all documentation is processed efficiently.
• Work with colleagues to ensure that contractor invoices are efficiently processed and paid.

Do you have experience in Microsoft Excel?, This is a complex role and strong written and verbal communication is essential, as is the ability to solve problems both individually and as part of a team. It is essential that you have a good telephone manner and are accurate and efficient at processing and recording data. You will need to have a good command of written English and efficient computer keyboard skills, and be familiar with Word and Excel.

Some knowledge and understanding of buildings is essential and experience of facilities management highly desirable., * 5 GCSEs or equivalent - including at least a grade 4 or C in maths and English (required)

Experience:

· Administrative: 2 years (required)

· Understanding of buildings (required)

· Facilities Management experience (highly desirable)

· Computer literate

· Good decision-making skills

· Ability to work under pressure

· Casual dress

· 24 days annual leave (including 3 day shut-down at Christmas) and your birthday and all Bank Holidays.

· Additional day annual leave for each full year of employment up to a total of 27 (plus birthday and Bank Holidays)

· 8% contribution to company pension

· Free on-site parking

· Sick pay

Schedule:

• Monday to Friday 8am-4pm or 9am-5pm
• Role to be fully office-based at Blackburn, BB1 2QE.