2nd / 3rd Line IT Support Engineer

• Provide 3rd line technical support for hardware, software, and network issues.
• Act as the final escalation point for the support team.
• Perform root cause analysis and implement long-term fixes.
• Deliver technical guidance and training to the wider support team.
• Take ownership of incidents and drive them through to resolution.
• Offer on-site support at client locations when required.
• Research new technologies and solutions to improve systems and processes.

Do you have experience in Windows?, * Microsoft Windows Server (2019, 2022)

• Microsoft 365 (Teams, OneDrive, SharePoint) and Intune/MDM
• Advanced troubleshooting of M365/Exchange, servers, storage (NAS/cloud), and networking (VLANs, routing)
• Antivirus and security solutions (e.g., Windows Defender)
• Strong hardware/software problem-solving skills

Experience Required:

• Minimum 2 years in a 2nd/3rd line support role
• Proven knowledge of Microsoft Modern Workplace and cloud technologies
• Excellent communication, customer service, and stakeholder management skills
• Experience producing high-quality technical documentation
• Experience mentoring or coaching junior team members

Pulled from the full job description

• Employee discount
• Company events, You'll be joining a professional and friendly environment where your contributions are valued. Alongside a competitive salary, you'll enjoy a comprehensive benefits package which includes:
• Employee Assistance Programme for you and your family
• Perkbox lifestyle and wellbeing discounts
• 23 days holiday + bank holidays, increasing with service
• Regular company social events

If you're ready to take on challenging IT issues, support a talented team, and grow your career, we'd love to hear from you!