Technical Support Engineer - UX

Our client is looking for a Technical Support Engineer to start ASAP on a long term contract. You will be a Customer Advocate providing support to users/administrators of their platform. You will be contributing to the growth of best practices for delivery of support services.

• 2+ years of related experience within technical support or software coding environment
• Experienced in providing SaaS support
• Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab
• UI development or support experience
• Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development o Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial)
• Troubleshooting experience using browser developer tools
• Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus.
• Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Good experience with relational databases (eg MySQL, Oracle).
• Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience using Linux/Unix OR Microsoft Server Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Personal commitment to quality and customer service
• Ability to multi-task and efficiently manage case backlog Should be a team player working efficiently in a collaborative environment

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