IT Support Technician

Are you the kind of person who thrives on solving complex IT challenges and takes pride in being the go-to expert when technology needs to work seamlessly?

Can you bring both technical know-how and a people-first approach to deliver exceptional IT support that truly makes a difference every day?

Imagine joining a forward-thinking organisation where your ideas, curiosity, and technical creativity help shape the future of how people work - does that sound like your next step?

The Opportunity This is an exciting opportunity for a motivated ICT Support Technician to join a growing and dynamic technology team during a period of innovation and transformation. You'll play a key role in supporting and maintaining IT systems, ensuring users experience reliable, secure, and efficient technology every day.

As part of an expanding ICT function, you'll have the chance to influence new initiatives, drive improvement, and play a hands-on role in shaping digital services. This role offers variety, autonomy, and the opportunity to grow your technical skills in a supportive environment that encourages innovation and continuous learning.

Your duties and responsibilities will be

• Provide first and second-line technical support for all ICT systems and users.
• Set up, maintain, and troubleshoot user accounts, access rights, and security settings.
• Install, configure, and maintain ICT hardware, software, and peripheral devices.
• Respond to and resolve helpdesk requests efficiently, escalating where necessary.
• Support and administer key business systems and bespoke software applications.
• Collaborate with third-party suppliers to ensure seamless IT operations.
• Manage the onboarding and offboarding process for users and ICT assets.
• Maintain and update the ICT asset inventory with accurate records.
• Document system changes, incidents, and resolutions in line with procedures.
• Monitor information security compliance and report issues promptly.
• Recommend and implement improvements to ICT systems and processes.
• Assist with the rollout of ICT projects and business-wide technology initiatives.

Proven experience delivering 1st and 2nd line ICT support.

• Strong understanding of Microsoft operating systems, Office 365, and Active Directory
• Good knowledge of networking fundamentals (DNS, DHCP, TCP/IP).
• Experience installing, maintaining, and troubleshooting hardware and software.
• Excellent communication, problem-solving, and customer service skills.
• Ability to prioritise workloads and perform effectively under pressure.

I t's great if you also have the following

• Familiarity with ITIL service management principles.
• Experience supporting business or ERP systems.
• Knowledge of information security standards (e.g. ISO27001).
• Experience with mobile device management or remote desktop support.
• Relevant IT certifications (e.g. CompTIA A+, Microsoft, or ITIL Foundation).

The setting for the role You'll work as part of a collaborative ICT team with 1 day per week WFH, supporting users across multiple locations in a professional yet friendly environment. Culture encourages curiosity, innovation, and a proactive approach to solving problems. This is the perfect setting for someone who enjoys technology, thrives on variety, and wants to make a real impact in a fast-moving organisation., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Millbank operates as both an Employment Agency and an Employment Business.