Application Support Engineer

REED Technology are delighted to partner with an excellent Logistics organisation who dues to continued growth and expansion are hiring a Senior Application Support Engineer to own and support our core business applications across the group, including Transport, Fleet, Telematics, and Reporting systems. This role involves managing the day-to-day health, changes, and improvements of key systems and other major line-of-business applications. You will work closely with stakeholders across Logistics, Operations, Finance, and Compliance to ensure our applications are stable, well-used, and continuously improving.

Day-to-day of the role:

• Act as the technical owner for core business applications, providing Level 3 application support across transport, warehouse, and fleet systems.
• Maintain systems integrations via REST/SOAP APIs, EDI (XML/JSON) schemas, and flat file interfaces (SFTP/AS2).
• Manage application updates, patches, and new releases in coordination with vendors and internal teams.
• Own the change request process for applications, manage UAT, and ensure effective communication of changes to users.
• Use strong SQL skills to support and troubleshoot applications, investigate performance issues, and align changes with reporting and analytics requirements.
• Support application integrations and maintain technical and process documentation for all integrations.
• Create and maintain SOPs, user guides, and support runbooks for all key applications.
• Identify under-utilised modules within applications and work with departments to simplify and standardise processes.

• Bachelor's degree in Computer Science / Information Systems or equivalent experience.
• 5+ years' experience in application support/ownership roles in an operational business environment.
• Strong SQL skills (T-SQL preferred) with experience supporting SQL-backed applications such as a TMS/ERP.
• Experience supporting and integrating business applications (APIs, EDI, flat files, XML/JSON).
• Proven experience managing vendors, leading issues to resolution, and coordinating updates/releases.
• Excellent stakeholder engagement and communication skills, with the ability to translate business problems into application changes.
• Strong documentation skills - SOPs, support runbooks, training materials, and change records.

• Direct ownership of business-critical applications at the heart of our operations.
• Exposure to large-scale digital transformation and BI/Lakehouse projects.
• Professional development and training opportunities.
• Competitive salary and comprehensive company benefits.