Technical Support Engineer

[{"@context":"http://schema.org","@type":"JobPosting","datePosted":"2025-11-25T23:49:33Z","description":"\u003cdiv class="trix-content"\u003e\n \u003cdiv class="content-intro"\u003e\u003cp\u003e\u003cstrong\u003eAbout Appspace:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003eAt Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that's helping people everywhere love where they work.\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e\u003cp\u003e\u003cstrong\u003eYour Role as a Technical Support Engineer:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eSeeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer.\u0026nbsp; This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues.\u0026nbsp; The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eA Day in the Life of a Technical Support Engineer:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eProvide first response and technical support issue resolution via chat, email, phone and remote sessions.\u003c/li\u003e\n\u003cli\u003eAsk appropriate fact finding questions to clearly identify and understand the client's issue while helping to isolate potential root cause.\u003c/li\u003e\n\u003cli\u003eEscalate cases requiring advanced technical skill.\u003c/li\u003e\n\u003cli\u003eAdvise customers on network related requirements -\u0026nbsp; including firewalls ports \u0026amp; basic TCP/IP settings when appropriate.\u003c/li\u003e\n\u003cli\u003eServe as the client's subject matter expert for the Appspace platform and app\u003c/li\u003e\n\u003cli\u003eIdentify operational issues via retrieval and evaluation of errors and logs\u003c/li\u003e\n\u003cli\u003eProblem solve and embrace technical curiosity to research issues when needed\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eStay organized and document all customer interactions using company CRM (Salesforce) and related tools\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat You'll Need:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAbility to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure\u003c/li\u003e\n\u003cli\u003eExperience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired\u003c/li\u003e\n\u003cli\u003eExperience with Windows Server 2016/2019, WebServer (IIS) or Linux environments\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eWorking knowledge of databases such as SQL or MY SQL.\u003c/li\u003e\n\u003cli\u003eUnderstanding of TCP/IP networking, DNS and proxies is a plus\u003c/li\u003e\n\u003cli\u003eProficiency in Microsoft Outlook \u0026amp; office suite\u003c/li\u003e\n\u003cli\u003eBasic experience with graphic design and/or video editing suites not required, but a plus\u003c/li\u003e\n\u003cli\u003eExcellent written and verbal communication\u003c/li\u003e\n\u003cli\u003eOutgoing, helpful, and passionate about providing excellent customer service\u0026nbsp;\u003c/li\u003e\n\u003cli\u003ePrior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eBachelor's degree or equivalent/related work experience\u0026nbsp;(2-5

years)\u003c/li\u003e\n\u003cli\u003eWorking knowledge of JIRA and Salesforce preferred\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eThe Perks of Working for Appspace:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003eFor all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003eAdditional perks include:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eGenerous PTO\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eFlexible work schedules\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eRemote work opportunities\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003ePaid company holidays\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAppspace Quiet Fridays (No non-essential internal meetings scheduled)\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eA casual dress work environment\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class="content-conclusion"\u003e\u003cp\u003e\u003cstrong\u003eDisclaimer:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eAppspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eIf you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.\u003c/em\u003e\u003c/p\u003e\u003c/div\u003e\n\u003c/div\u003e\n","employmentType":"FULL_TIME","industry":"Startups","occupationalCategory":"15-1132.00 Software Developers, Application","title":"Technical Support