Technical Support Engineer

Are you the go-to tech problem solver who loves diving into networks, systems, and the occasional mystery error message? Here's your chance to join a world leading security technology manufacturer, a company that designs the systems keeping some of the world's biggest organisations safe.

As a Technical Support Engineer, you'll be the hero behind the helpdesk, supporting customers, engineers, and users across the globe. From diagnosing tricky IP connectivity issues to walking clients through configuration challenges, your expertise will keep things running smoothly and securely., Provide technical support to customers, installers, and field engineers Troubleshoot and resolve issues across IP networks, LAN/WAN, switches, routers, and connectivity Assist with reader integrations and system configurations Offer guidance on security systems and alarm technologies (experience here is a big plus) Work with global teams to ensure first-class service delivery

Solid experience in a technical support or IT/networking role Strong understanding of IP networking, connectivity, and related protocols Hands-on experience with LAN/WAN, switches, routers, readers Bonus points for exposure to security alarm systems or access control Excellent communication skills and a genuine passion for problem-solving