IT & Infrastructure Support

Wintech

Wolverhampton, United Kingdom

11 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Wolverhampton, United Kingdom

Tech stack

Proxmox

Microsoft Windows

Azure

Backup Devices

Bash

Cloud Computing

Software Documentation

Computer Security

Virtual Private Networks (VPN)

Routing

Powershell

Server Administration

SharePoint

Virtual Local Area Networks

Virtualization Technology

Software Vulnerability Management

Windows Desktop

Firewalls (Computer Science)

VMware

Job description

Wintech is looking for an experienced, hands-on IT Support Technician to join our small IT team and support our building engineering consultancy operations. You'll be the escalation point for complex technical issues, help maintain our hybrid infrastructure (on-prem and Azure/M365), and strengthen the team through documentation and knowledge sharing. This role requires strong Windows, networking, communication, and security skills. You'll report to the Head of IT and balance day-to-day operational support with longer-term platform improvements. Key Responsibilities and Accountabilities

Act as escalation point for L2/L3 incidents; resolve issues and liaise with vendors/MSPs as required.
Support administration of Azure & SharePoint environments alongside the Head of IT and internal developer.
Diagnose, maintain, and optimise on-prem and cloud infrastructure (networking, servers, virtualisation, backups, DR).
Support security tasks aligned with Cyber Essentials; help with vulnerability remediation and hardening.
Create and maintain runbooks, KB articles and system documentation.
Support creation and maintenance of automation/scripts (PowerShell, Bash or similar).
Share knowledge with colleagues; help run occasional training sessions and handovers.
Provide occasional hands-on site support for hardware incidents and planned works.

Requirements

3+ years' experience in a Tier 2/3 support role or equivalent MSP background
Strong Windows desktop/server administration & Active Directory experience
Networking fundamentals (routing, switching, VLANs, firewall basics, VPN)
Virtualisation experience (VMware/Hyper-V/Proxmox - practical, not necessarily architect level)
Solid troubleshooting, prioritisation, and customer-facing communication
Basic scripting/automation (PowerShell or similar) - enough to automate simple tasks
Familiarity with cyber security best practice; exposure to working under Cyber Essentials controls
Willingness to travel to other sites occasionally within the UK and do hands-on work
Admin experience with SharePoint (desirable)