Senior Application Support Analyst

As our Senior Applications Support Analyst, you will be responsible for:-

• Performing routine operational tasks to ensure the stability, availability, and optimal performance of ICT applications
• Developing, managing, and supporting both existing and future ICT applications
• Leading and contributing to cyclical ICT projects and system upgrades
• Delivering outstanding customer service in line with agreed service level agreements

If you possess a combination of some of the following skills, then LETS TALK!

• ITIL V3 or working towards
• Previous experience in providing application support
• Ability to create technical documentation, knowledge-based articles and user guides
• Knowledge of reporting tools, SQL, Power BI or ETL
• Familiar with supporting Northgate Housing Management System (or similar) is advantageous
• Experience supporting repairs & scheduling systems (ROCC, DRS or similar) also advantageous but not essential

In return, you will be rewarded with a range of fantastic benefits, including:

• 30 days holiday and all UK bank holidays plus one company shut down day
• Defined contribution pension scheme with an employer contribution of up to 10%.
• Automatic enrolment into a healthcare cash plan and private health insurance plan
• Access to our colleague benefit platform, which offers discounts on hundreds of high street brands
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
• Enhanced maternity, paternity, and sick pay
• Discounted gym membership
• Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
• Professional subscriptions are paid for by the business where they are an essential requirement of your role.
• Enhanced maternity, paternity, adoption and sick pay
• Long service awards