Windows - Tech Engineer

We are seeking a highly skilled Desk Side Engineer to join our team. The Desk Side Engineer assists customers, end users, and operating staff with technical support for desktop computers, applications, and related technology. This role requires interaction with multiple levels of end users, managers, VIPs, and local technical staff. Software Troubleshooting : Diagnose and resolve software issues, including installation, configuration, reconfiguration, or reinstallation of software. Perform installation, move, add, change, and decommission (IMACD) functions. Equipment Handling : Move equipment associated with escalated help desk incidents and service requests. Asset Inventory : Perform asset inventory activities as needed. Training : Train and orient staff on the use of hardware and software. Microsoft Skills : Strong skills in Microsoft Office (Outlook, Word, Excel) and Microsoft operating system installation and troubleshooting. Experience : Minimum of 4 years of experience in

hardware, software, and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment, with an emphasis on Apple/Mac support. Experience supporting Casper for deployments and software management. Virtual Desktops : Experience supporting virtual desktops. SCCM Troubleshooting : Experience in SCCM level 1 troubleshooting. Broad experience in IT-related services with a basic understanding of networks, Intel servers, and telecoms. Experience including remote control of PCs and video conferencing knowledge. Coordination with the client asset management group for procurement of new hardware and tracking of hardware using a client-provided database system. Imaging of hardware, primarily on Windows 7. Planning, scheduling, and assignment of asset refresh engagements. Inventory Reporting : Monthly inventory database reporting with in-stock assets using a database system equivalent to Tivoli Asset Manager. We are HCLTech, one of the fastest-growing large tech

companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. Join us on our journey in advancing the technological world through innovation and creativity. We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work. We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark. We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.